Warranty and RMA policy

General Return Policy

1. For us to stay competitive, offer the best service and the lowest price, we follow our return policy strictly and do not make any exceptions. Lagoom.com does not offer a money-back guarantee on any product. Shipping is non-refundable under all circumstances, an exception may be made if Lagoom.com made an error in the entering the address or shipping method, but only for an adjustment.
2. Any return for credit will be charged 15% restocking fee based on lower price of sold price or current listed price. (Request must be made within 14 days of ship date and be shipped out within 5 days of approval) No exchanges allowed. Shipping is not refundable.
3. Defective and damaged items automatically qualify for replacement only, even if urgent. (No return for credit possible) (Replacement request must be made within 30 days of ship date and shipped out within 5 days of approval)
4. Customers agree to report DOA (Damaged On Arrival) claims to Lagoom.com within 5 days of receiving the shipment. Failure to do so results in the forfeiture of any possible remedy from Lagoom.com.
5. Customers agree to report lost or damaged shipping claims to Lagoom.com within 48 hours of receiving the shipment. Failure to do so results in the forfeiture of any possible remedy from Lagoom.com.
6. There are NO STORE RETURNS for retail boxed processors, printers, CRTs and LCDs for repair or refund. Customers agree that these items can only be returned to manufacturers for replacement/repair except in cases of shipping wrong item or clear shipping damage. NO EXCEPTIONS.
7. Lagoom.com covered 1 year limited store warranty for OEM Intel processors.
8. All other products covered by store warranty for 30 days only. Contact manufacturer if past 30 days.
9. Lagoom.com will not cover store warranty if there is any physical damage on any product.
10. Lagoom.com does not offer advanced replacement. Return Merchandise Authorization is required for all return and must be request by customers on-line themselves.
11. Customers must pay for return shipping on all returns, including DOA product.

Refused Shipments

The quickest way for us to be able to handle a return for you is for you to accept delivery and then contact us about sending the item back. When you follow this procedure we can credit your account in just a few days. If you refuse shipment the product goes back to the delivery company and might not get back to us for 2 or 3 weeks. We cannot process your return until we receive the product.

If you refuse shipment, your shipping will still not be refunded, it will only delay your credit for your purchase. On all shipments to customers, we incur shipping and handling costs. Of course, if the shipment is a result of an Lagoom.com error, we will issue a credit for all shipping and handling fees, and the product once it is returned to Lagoom.com. If through no fault of Lagoom.com the shipment is refused, we will charge your account these outbound shipping and handling fees to recover the expenses we incurred. We also reserve the right to impose a 15% restocking fee.

Hardware and Software

We will accept returns for credit or exchange within 14 days of the shipment date. You can see what day is shipped by checking your account information.

Software is non-returnable once you have opened the package, if it has a defective CD, we will replace it with the same exact title only. We do not guarantee that you will like the software you purchase or that it is compatible with your system, so please contact the publisher if you have questions before you buy.

If the LCD monitor is defective, you can return it for replacement within 30 days. It is non-refundable, NO EXCEPTIONS. If there are dead pixels, there must be a minimum of 8 dead pixels to declare an LCD display is defective and eligible for replacement.

If you have received an item and you think it is defective, please contact the technical support department at the manufacturer before you call us for an RMA number. More than 90% of our returns turn out to be working after our technicians tested them. We do not guarantee against incompatibility since we do not know your system configuration so please check with the manufacturer to find out if the product you want will work with your system. You also need to make sure you have the appropriate bus/slot/port for the item you are purchasing. If we receive an item that is tested to be non-defective, we will return the same item back to the customer.

Printers, whether working or defective, are non-returnable/non-exchangeable once the cartridges are opened and/or installed. We only sell full retail versions of printers that can be returned directly to the manufacturer for warranty service.

1. Due to the daily fluctuation in prices for these items, refunds are based on the current selling price of the item purchased or the invoice price, whichever is lower. Eg. If you buy a Processor that is $700 and after 2 days you want to return it for a refund, but the selling price that day is only $600, then you will be refunded $600 minus 15% restocking fee. Companies that do not have this policy typically charge more for the product to absorb the loss they incur if a customer returns a CPU or memory module after a price drop. There are no refunds for opened retail box CPUs.
2. Overclocking or improper installation of CPU fans will cause CPUs to chip, burn or have bent/broken pins. All chipped, burnt and bent pins CPUs are considered physically damaged and are not eligible for replacement or refund.

Return Procedures

No returns will be accepted without a return authorization number (RMA number). To request for one, please log into your account and click on the RMA button for the order you would like to return. No RMA number will be given over the phone or email. All returns must be received within the 5 days of RMA approval date. Your RMA# for CREDIT is valid until the 5 days return period is up, and your RMA# for exchange/repair is also valid for 10 days. Make sure the RMA number appears clearly on the shipping label of the return shipment, and include a copy of your original invoice as well as a brief statement of the problem or instructions as to whether it is a credit return or exchange. You can check your rma status online by logging into your account or by emailing rma@lagoom.com.

In the case of any product(s) returned for any reason, the returned item(s) must be 100% complete, in original and re-salable condition, with all packaging, manuals, registration card(s), accessories and software. We reserve the right to refuse a return on any product that does not meet these requirements.

Shipping and Handling Fees are not refundable, with the exception of orders incorrectly shipped by Lagoom.com.

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